During our transportation using UPS service, the goods are damaged, how to provide complete picture details to UPS? Provide the necessary commercial invoice and packing list for the product, and what actual cargo information for the product is required?
If the shipment appears damaged when received or to be missing contents, please attach the following 4 types of photos:
nal packaging (a photo of the affected outside boxor other packaging). Photos should show packaging type,box strength / quality taping and labelsPhotos of damaged packaging in the condition in which it help adjusters determine possible cause and theextent of the damage. Photos taken prior to unboxing mayhelp prove concealed damage.
The internal packaging materials. Inadequate cushioning canbe another cause of damage. Photos should show packagingand other materials used for cushioning the goods.
The merchandise (if available). Noting the damage to yourgoods in your photo, if not readily apparent, helps the adjustervisually see the damaged area of the item. A few minutesspent documenting the damage, including drawing attentionto damage that may not be obvious, may save hours of timein back and forth communication.
How many working days does the claim process usually take? The overall processing time for a claim takes an average of 8-15 business days. UPS has confirmed the claim and provided the process of payment documentation, which usually takes 3-5 days to process.
Format of supporting documents for claiming damage to goods:JPG、JPEG、TIF、TIFF、BMP、PDF、DOCX、PNG