YCD has learned that UPS announced on Nov. 28 that it would offer a “guaranteed service refund” for all next-day air packages throughout peak season.
The UPS money-back guarantee for international packages depends on the distance and time zone between the origin and destination. For example, a package sent from the UPS air hub in Louisville, Kentucky on the evening of November 29th to Cologne, Germany (the company’s European air hub), will arrive by 2:00 pm on December 1st or before the end of the day. , the customer can apply for a refund.
According to the report, since the profit of ground transportation is relatively low, package carriers such as UPS have no incentive to provide “guaranteed service refunds”, and they are unwilling to take more risks. The exception is air cargo services, which are much more worth investing in because of their much higher profit margins.
UPS said that during the peak season in 2021 from November 28 to December 24, more than 96% of UPS packages will be delivered on time every week. Compared with other express companies, UPS can provide faster delivery services and deliver goods to consumers on time.
Nando Cesarone, executive vice president of UPS, said: “This peak season, UPS has more than 500,000 employees working hard to deliver gifts around the world. UPS can provide the best service in the industry because we have very good employees.”
Unlike UPS, FedEx announced earlier this month that it would suspend peak-season deliveries of air express shipments within the U.S. and returns for exports from the country from Dec. 13 to Jan. 2, YCD has learned. payment guarantee.